Internal support starts with a conversation.

Getting help at work is often harder than it should be. People don’t always know where to ask, which portal to visit, or what information a support team needs. Internal teams are left answering repeated questions, chasing missing details, and redirecting requests.

The tools designed to solve this have become increasingly complex and expensive. Many require substantial configuration, introduce heavyweight processes, and add AI on top without necessarily making support feel any simpler.

We’re building OpenRequest from the conversation outwards.

AI should reduce complexity, not add to it. OpenRequest uses it where it is genuinely helpful: finding answers in trusted internal knowledge, understanding what someone needs, and gathering the context required to move a request forward. When a person is needed, the request reaches the right team with the useful information already attached.

The aim is a service desk that is easier to use, easier to run, and accessible to more organisations.